Parks & Recreation
Facility reservations use a conflict-detection engine to prevent double-booking, with time-based pricing and resident discounts (verified via address validation). Deposits are managed through Stripe with hold → capture → refund states. Program registration supports waitlists with automatic promotion when a spot opens and age/grade eligibility validation. Membership passes generate QR codes for physical access control — scanning validates expiration, location, visit limits, and suspension status in real time. Visit tracking enforces monthly limits. A nightly cron handles pass expiration. GL revenue posting happens automatically on payment.
Key Capabilities
- Facility reservations with conflict detection and time-based pricing
- Resident discount verification via address validation service
- Stripe deposit management: hold → capture → refund lifecycle
- Waitlist auto-promotion when registered participants cancel
- QR code membership passes with real-time access control scanning
- Age/grade eligibility validation on program registration
Why this matters
Parks and rec is the municipal function citizens interact with voluntarily — the one that has to feel like a good experience, not a government one. Residents expect to book a pavilion the way they book a restaurant, sign a kid up for summer camp the way they sign up for any other class, and scan a membership pass the way they scan a gym badge. Legacy parks software is rarely any of those things. MuniNow handles facility reservations with real conflict detection (no double-booked fields), resident pricing tiers verified by address, Stripe deposits with proper hold/capture/refund lifecycle, waitlists that promote automatically when a registered family cancels, and QR-coded membership passes that scan for real-time access control. Staff don't reconcile revenue manually — every successful payment posts to the right fund and account in the General Ledger via the revenue routing engine. And every transaction shows up on the resident's portal under the same login they use to pay their water bill or report a pothole.
Related Modules in Community Services
Elections
9-state election lifecycle with PostGIS polling and board management
Meetings & Agendas
Real-time council voting, board packets, and AI-generated minutes
Community Engagement
Events, surveys, volunteer programs, and participation tracking
Mass Communications
Multi-channel broadcasts with geo-targeting and emergency alerts
See Parks & Recreation in action
Get a personalized demo tailored to your municipality's needs.