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How Muni Works
Muni simplifies interactions with government services by offering a streamlined, digital experience
Sign Up
Users create an account with their email and a secure password
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Simplifies account creation and ensures secure access
Profile Setup
Users enter necessary information, such as personal details and relevant account numbers
Service Selection
Users choose the government services they need to interact with
Transaction Completion
Users complete transactions such as bill payments, renewals, and applications
Notifications
Users receive alerts for due dates, renewals, and new services
Ensures all necessary information is collected at once, reducing repetitive tasks
Provides a tailored experience based on user needs
Makes it easy to complete multiple transactions in one place
Keeps users informed and up-to-date with their responsibilities
Resident: Seamless Digital Profiles
Muni offers residents a secure, comprehensive account for all government services, providing a streamlined and efficient user experience
Key Features:
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Unified Account
Residents create one profile for all services, storing transaction history, receipts, documents, licenses, and bills
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Reduces the need for multiple accounts, simplifying management of government interactions
Cross-Agency Access
Use the same profile across multiple agencies and jurisdictions, enhancing convenience
Increases efficiency by allowing seamless access to various government services
Built-In Service Adoption
Access a wide range of services, including vehicle registrations, utilities, and property taxes, from a single account
Encourages the use of digital services by providing easy access to multiple services in one place
Benefits:
Enhanced Convenience
Manage all transactions in one place, reducing the need for multiple accounts
Improved Efficiency
Reduces support requests, freeing up agency staff for other tasks
Personalized Experience
Residents receive tailored notifications and updates, ensuring they stay informed about important deadlines and new services
Secure and Reliable
Muni ensures the security and privacy of resident data through robust encryption and secure storage practices
Administrator: Comprehensive Admin Tools
Muni provides everything your team needs in one place, enhancing efficiency and support
Key Features:
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Unified Transaction Data
View and manage all transactions in one place without compliance worries - access details, issue refunds, and see real-time insights
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Simplifies transaction management and enhances visibility into financial operations
Advanced Analytics:
Track transaction lifecycles, revenue, and refunds. Generate disbursement reports to ensure funds are correctly allocated
Provides valuable insights into financial performance and operational efficiency
Enhanced Insights
Gain clear insights from transaction data, user trends, and channel mix to forecast and drive digital adoption
Enables data-driven decision-making and strategic planning
Benefits:
Improved Support
Front-line staff can easily access transaction details and assist residents
Efficient Operations
Reduce the time spent on data retrieval and analysis, allowing for more focus on core tasks
Centralized residential data
Access individual residents' profiles to retrieve their interaction and payment history
Enhanced notification & outreach
Capable of delivering real-time notifications to residents
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